Returns and Refunds

Returns and Refunds Policy for Hrosefit:

Welcome to Hrosefit! We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer returns and refunds under the following conditions:

1. Eligibility:

   • To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
   • Some items such as sale items, final sale items, and personalized/customized products may not be eligible for return. Please check the product description or contact us for clarification.

2. Initiation of Return:

   • To initiate a return, please contact our customer service team within [number] days of receiving your order. You can reach us at [email address] or [phone number].
   • Please provide your order number and the reason for the return when contacting us. Our team will provide you with further instructions on how to proceed.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
   • We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
   • Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part or a defective product.

5. Exchanges:

   • If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability.
   • We will provide further instructions on how to return the original item and process the exchange.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.
   • Please provide photos of the damaged or defective item as well as the packaging for our records.

7. Refunds on Gift Purchases:

   • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
   • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

8. Contact Us:

   • If you have any questions or concerns about our Returns and Refunds Policy, please don't hesitate to contact us. Our customer service team is here to assist you and ensure your satisfaction.

Thank you for shopping with Hrosefit!